Terms and Conditions – One to One Training 

 

This is the boring bit, I know you dont like reading it but its important, lots of words that all sound quite serious!  However, it is important that you read through this document and then we can get on to the fun stuff! 

Please note that payment for services also implies full agreement with these Terms and Conditions. 

 

Training and Handling Methods 

My training techniques used are based on the foundation of positive reinforcement and, as such, are kind, fair and reward based. Harsh handling of dogs, physical force and use of punitive methods, punishment, corrections on equipment designed to be aversive (including choker chains, neck chains, prong collars, spray collar, e-collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and will not be used in training your dog.

 

Payment,

One to One session’s are to be paid for in full upon completion of the session, 

 

Cancellations,

Any training session that is cancelled by the client up to 48 hours in advance will not incur any charge and we will attempt to reschedule the session at a new appropriate time and date. 

Any training session cancelled by the client with less than 48 hours’ notice will be charged at 50% of the session fee payable at the time of cancellation via bank transfer.

In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/ illness/ emergency, we will make every effort to reschedule your session to another mutually convenient time. 

 

Safety 

Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs must be kept safe, and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times. Flexi leads (extending leads) are not permitted in training sessions in order to avoid injury. For home visits, please arrange for your dog to be in another safe room (without access to the front door) when your trainer first arrives – we are happy to wait while you do this! We will advise you as to when (and how) it would be most appropriate to bring the dog into the room to be introduced to us. If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch and we can discuss the best option for you and your dog. 

 

Children 

Children are very welcome to attend training sessions, with appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult. 

 

Health and Vaccination 

All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. M H Dog Training advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: M H Dog Training accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk. 

By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (E, G, vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations). If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc. 

 

Marketing/ Privacy 

Photographs or videos may occasionally be taken during training sessions. Such photos may be used by M H Dog Training for the purposes of marketing. If you do not wish for photographs or videos of you and/or your dog to be used or shared, please let us know. Any verbal or written feedback (E, G, by email or on feedback forms) may be used for marketing purposes (for example, posted on the website). Only the first name of the person will be used as identification. If you are not happy for us to use your feedback in this way, please let us know.

 

Disclaimer 

We make every effort to ensure the safety of both clients and dogs during One-to-One sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify M H Dog Training, for all personal injury and damage to property while attending training sessions. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. 

You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer.

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